Complaint/Grievance Redressal Process

Client/Investor’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1.    Clients/Investors can seek clarification to their query and are further entitled to make a complaint in writing via Email / Letter. An email may be sent to the Client Servicing Team on techsupport@centricity.co.in . Alternatively, the Client/Investor may login in to One Digital Investor portal and raise a concern via HELP DESK tab. 

2.    A letter may also be written with their query/complaint and posted at the below mentioned address:

Kind Attention: 

Mr. Abhishek Puri / Ms. Ayushi Mangla 

Complaint/Grievance Redressal Department 

Centricity Financial Distribution Private Limited 

Unit No. 201-203, 2nd floor, Tower B, Global Business Park Mehrauli-Gurgaon Rd, Gurugram, Haryana – 122002

3.    Clients can write to below Individuals if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the MFD.

Escalation Matrix

Mr. Abhishek Puri abhishek@centricity.co.in

(Operations Head)

4.    AMCs can reach out to us directly by writing their concerns at mfops@centricity.co.in