Regulatory - Centricity

Regulatory Compliance for
Investment Adviser (IA) Services

1. Mandatory disclaimer & Standard Warning

Investment in securities markets is subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.

2. Regulatory Status

Centricity is a SEBI Registered Investment Adviser (RIA).

  • Under the name :

    Centricity Advisory Services Private Limited

  • CIN of the IA :

    U67190HR2022PTC104568

  • Registration Number :

    INA000018559

  • Registration Type :

    Non-Individual

  • Validity of Registration :

    November 13, 2023, to Perpetual

  • BASL Membership Number :

    2094

  • Registered address :

    N-14/29, B1, DLF City Phase - 2 Gurugram, Haryana -122002, Contact Number: 9619623465

  • Corporate Office :

    203B, 2nd Floor, Tower-B, Global Business Park, Mehrauli Gurgaon Road, Gurugram, Haryana-122002, Contact Number: 9619623465

  • Principal Officer :

    Ms. Arpita Hegde, Mobile: 9619623465,
    Email: advisory@centricity.co.in

  • Compliance Officer :

    Ms. Ayushi, Mobile: 8368283594,
    Email: compliance@centricity.co.in

  • Grievance Officer :

    Ms. Ayushi, Mobile: 8368283594,
    Email: compliance@centricity.co.in

  • Corresponding SEBI regional/local office address :

    The Regional Director, 5th Floor, Bank of Baroda Building, 16, Sansad Marg, New Delhi - 110001, Delhi

Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of Securities and Exchange Board of India (Investment Advisers) Regulations, 2013 for last and current financial year as under:

Sr. No. Financial Year Compliance Audit Status Remarks, if any
1 FY 2022-23 Registration not obtained NA
2 FY 2023-24 Current Financial Year (In Process*) *Status will be updated as and when the annual compliance audit is completed

3. Investor Charter

In order to facilitate investor awareness about various activities which an investor deals with while availing the services provided by investment advisers, SEBI has developed an Investor Charter for Investment Advisers. This Charter is a brief document containing details of the service provided to investors, their rights, dos and don'ts, responsibilities, investor grievance handling mechanism and timelines thereof, etc.

Please click here to read the Investor Charter

4. Complaint Data for Investment Advisory Services:

Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

4.1. Clients can seek clarification to their query and are further entitled to make a complaint in writing over the e-mail. You can lodge complaints and grievances by writing to this email ID - compliance@centricity.co.in

4.2. Clients can write to the Investment Adviser at advisory@centricity.co.in if the Investor does not receive a response within 10 business days of writing on the above-mentioned e-mail. The client can expect a reply within 10 business days of approaching the Investment Adviser.

4.3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:

Google play: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

Apple Store: https://apps.apple.com/in/app/sebiscores/id1493257302

4.4. ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link.

SEBI ODR - https://smartodr.in/

5. Complaint Status

Data for the month ending 31st January 2024

Sr. No. Received from Pending at the end of last month Received Resolved* Total Pending# Pending complaints > 3months Average Resolution time^ (in days)
1 Directly from Investors NA NIL NIL NIL NIL NIL
2 SEBI (SCORES) NA NIL NIL NIL NIL NIL
3 Other Sources if NA NIL NIL NIL NIL NIL
Grand Total NA NIL NIL NIL NIL NIL


^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

6. Trend of monthly disposal of complaints

Sr. No. Month Carried forward from previous month Received Resolved* Pending#
1 October, 2023 NA NA NA NA
2 November, 2023 NIL NIL NIL NIL
3 December, 2023 NIL NIL NIL NIL
4 January, 2024 NIL NIL NIL NIL


* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month

7. Trend of annual disposal of complaints

Sr. No. Year Carried forward from previous year Received Resolved* Pending#
1 2022-23 NA NA NA NA
Grand Total NA NA NA NA


* Inclusive of complaints of previous years resolved in the current year.
# Inclusive of complaints pending as on the last day of the year.

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