- Centricity

Important Risk Disclosures

Risk Disclosures on Derivatives

  • 9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
  • On an average, loss makers registered net trading loss close to ₹ 50,000.
  • Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
  • Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.

Source: SEBI study dated January 25, 2023 on "Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) Segment", wherein Aggregate Level findings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22.

Attention Investors

KYC Compliance

KYC is a one-time exercise while dealing in securities markets — once KYC is completed through a SEBI registered intermediary (Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when approaching another intermediary.

Prevent Unauthorized Transactions

Update your mobile number/email ID with your stock broker/depository participant and receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Issued in the interest of investors.

By continuing, you acknowledge that you have read and understood these disclosures.

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Complaint/Grievance Redressal Process

Client/Investor’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.


1.    Clients/Investors can seek clarification to their query and are further entitled to make a complaint in writing via Email / Letter. An email may be sent to the Client Servicing Team on techsupport@centricity.co.in . Alternatively, the Client/Investor may login in to One Digital Investor portal and raise a concern via HELP DESK tab. 


2.    A letter may also be written with their query/complaint and posted at the below mentioned address:

Kind Attention: 

Mr. Kashish Bhatia / Ms. Ayushi Mangla 

Complaint/Grievance Redressal Department 

Centricity Financial Distribution Private Limited 

Unit No. 201-203, 2nd floor, Tower B, Global Business Park Mehrauli-Gurgaon Rd, Gurugram, Haryana – 122002


3.    Clients can write to below Individuals if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the MFD.


Escalation Matrix

Mr. Kashish Bhatia kashish@centricity.co.in


4.    AMCs can reach out to us directly by writing their concerns at mfops@centricity.co.in
Important Information: KYC is a one-time exercise while dealing in securities markets — once KYC is completed through a SEBI registered intermediary (Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when approaching another intermediary. Prevent unauthorized transactions in your demat account — update your mobile number with your Depository Participant.